Our Terms & Privacy Policy...

This page contains important information about the use of our website.

Privacy Policy

///Our Terms & Privacy Commitment///

Your privacy is important to us. That is why you can be reassured that as part of the GF Group creditoptions4u.co.uk is registered under the Data Protection Act (Reg no. Z1099417) and operates a strict Confidentiality Policy.

///Your personal information is secure///

You can rest assured that we operate strict physical, electronic and procedural safeguards to guard against non-authorised access of your personal information. This policy applies to all customers and former customers.

Any personal information you supply to us is used for the sole purpose of providing you with a better and more efficient service. We may use, or we may pass on to selected third parties to use, the data you provide for direct marketing purposes. We may also transfer your personal data outside the European Union and into the United States.

We will NOT pass personal information to any unauthorised third party except as permitted by law (for example to enable us to process payments or follow up your instructions) and as mentioned above.

You agree to allow creditoptions4u.co.uk and our group companies (G-Finance, GF Group) to occasionally send you details of other financial products and services that could be of interest to you.

The use of our web site constitutes your acceptance to this policy and an existing business relationship between us or any of our affiliates with whom we share information in accordance with this Privacy Policy. The use of our web site qualifies as consent to be contacted by, including but not limited to, telephone and email for changes in account status, changes in subscriber agreements, marketing opportunities, privacy policies and/or any other policies or agreements relevant to you.

Information we collect:
We may collect the following information during the application process:
* name address and employment details including salary information
* contact information including telephone and email address
* other demographic information
* sensitive information regarding your financial circumstances
* financial and/or other product specific information
* any other information relevant to the processing of your application

What we do with the information we gather:
We require this information to able to process your application and provide you with a better service, and in particular for the following reasons:
* Fulfilment of any order including but not limited to disclosure of your personal information to third parties for the purpose of providing you with your service/product.
* Internal record keeping.
* We may use the information to improve our products and services.
* We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
* From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.

Opting out:
a. If you do not wish us to contact you for marketing purposes, please send us an e-mail with "optout" as the subject.
b. If you do not wish us to pass your details to third parties for marketing purposes, please send us an email with "optout3rd" as the subject.

How we use cookies:
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

If you have any questions concerning our Privacy Commitment, please do not hesitate to contact us.

///Complaints///

Should you not be satisfied with any aspect of our service please let us know of your concern in writing. We will endeavour to reach a satisfactory resolution within a set period of time.

Should you not be satisfied with the outcome, you have the right to refer your complaint to the Financial Ombudsman Service. For further details regarding our complaints procedure please use one of the methods in our contact page to contact us.